Platform Architecture
HOW THE SYSTEM WORKS
Schematic overview of the Quantel Field Service Management platform
System Schematic
Access Channels
Web PortalTech, Managers, HR, Stores, Clients
Mobile AppAndroid - Technicians
Client Code EntryConnects to client database
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Core Platform
QGT PORTAL
Central Field Service System
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Modules
Work OrdersCreate, assign, track, complete
Repair NotesRepair tracking & status
Delivery NotesDeliveries & signatures
Site HoursAllocated vs used, alerts
StatisticsPer-site & per-tech reporting
PDF / EmailAuto work order PDFs
NotificationsEmail & mobile push
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Departments & Roles
Client AdminClient management
TechnicianField work
Account ManagerSites & stats
HRReporting
RepairRepair dept
StoresStock & POs
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Data Layer
Client DatabaseWork orders, customers, users, hours
Master RegistryClient codes → database mapping
Email / SMTPNotifications & PDF attachments
Core Platform
Module / Role
Data / Storage
Work Order Process Flow
The core process: a site issue is logged, assigned to a technician, worked on, and completed with evidence and notifications.
1CreateWork order logged for a site
2AssignAssigned to a technician
3NotifyTech + account manager notified
4Drive to SiteNavigate to customer location
5StartTechnician starts the job (timer)
6CompletePhotos, signature, hours, notes
7Email PDFCompleted work order emailed
8Track HoursSite hours vs allocation
Pending / New
Active / In Progress
Completed
What Each Department Does
| Role | Responsibilities |
|---|
| Client Administrator | Manages a client's users, sites, technicians and day-to-day operational data. |
| Technician | Receives assigned work orders, drives to sites, starts/completes work, captures photos & signatures, logs repair/delivery notes. |
| Account Manager | Oversees assigned sites/customers, monitors site statistics & hours, manages purchase orders and receives over-limit alerts. |
| HR | Human resources reporting and oversight across the field operation. |
| Repair Department | Handles repair workflow: logging, status updates, ready-for-collection notifications. |
| Stores | Manages stock, purchase orders and store-level operations. |